Scheduling Your Appointment
We recommend scheduling your appointment at least a day in advance. When scheduling your appointment, we will take your credit card information to hold your appointment. You will not be charged until the completion of your scheduled appointment, or in the event you cancel with less than 24 hours notice, or do not show up at all.
Please arrive ten minutes before your scheduled appointment to get settled and checked-in. The time we set aside for your appointment is completely yours. Our busiest days are often booked with appointments back-to-back. If you are late for your session, the massage will end at the time scheduled, and the full cost of the session is expected as the time was set aside for you.
To ensure safe, customized sessions, new clients must fill out a question intake form before treatment. It is the client's responsibility to relay all health information so the therapist can modify the treatment plan as necessary.
Cancellations or Rescheduling
We have a 24-hour cancellation policy. We may charge up to the full amount of your scheduled session for cancellations with less than 24-hour notice, or if you do not show up to your appointment.
A deposit fee of $25 per person is required for parties of 3 or more.
Discounts cannot be combined for an individual or couples appointment, unless otherwise stated. SpaWish, SpaFinder, and SpaWeek gift cards may not be used on discounted services, retail, Membership fees or Member services.
If you are in need of any special accommodations such as: pregnant, recent injury, or health issues, please notify us at scheduling so that we can prepare as needed for your massage.
Our Massage is Strictly Professional
Any suggestive statements or actions will result in immediate termination of the session, wherein the client pays for the full cost of the session.
The client's records and sessions are kept confidential and will not be shared with anyone else without the client's written consent.
We are not a doctor, and only occasionally a miracle worker.
Massage serves as a therapeutic tool to enhance well-being. Massage is not a substitute for medical treatment. Massage therapists are not qualified to diagnose conditions, prescribe treatment, or perform spinal/skeletal manipulations. Any information imparted by the therapist in the course of treatment should not be construed as such.
Tue-Fri 10am - 7pm | Sat 10am - 6pm | Sun 10am-5pm | Closed Mon 707.544.5433 5213 El Mercado Pkwy suite C, Santa Rosa, CA 95403